- Customers can contact us via phone, email, live chat or social media.

- Respond to customer inquiries within 24 hours to understand customer needs and project background information.

- Provide initial technical advice and product recommendations to help customers better understand our products and services.

-Conduct detailed demand communication to understand the specific requirements and use scenarios of customers.

- Develop a personalized welding equipment solution, including equipment model, functional configuration and delivery time.

- Confirm program details with customers to ensure all needs and expectations are met.

- Provide detailed quotes and contract terms to ensure price transparency and clear terms.

- Negotiate contract details with client to ensure both parties agree on the contract content.

- After signing the contract, confirm the order and arrange the production plan.

- Arrange production schedule according to confirmed orders to ensure on-time delivery.

- Strict quality control in the production process to ensure that products meet international standards.

- Update customers regularly on production progress and deal with any possible changes or problems.

- Deliver the product to the customer’s designated location on time to ensure safe transportation.

- Provide on-site installation and commissioning services to ensure correct installation and normal operation of the equipment.

- Train customers on equipment use to ensure that customers can operate the equipment proficiently

- Provide whole-day technical support to quickly respond to technical problems met by customers during use.

- Provide maintenance and replacement services to ensure the long-term stable operation of the equipment.

- Return visit regularly to customers to collect feedback and make necessary improvements.

- Understand customer experience and suggestions through surveys to continuously improve products and services.

- Seek for long-term cooperation opportunities with customers, provide the latest product information and promotions.

- Maintain good customer relationships through customer events and technical seminars.